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Privacy Policy

Last updated: October 7, 2026

1. Introduction

Shores Villas Condominium Association ("we", "us", or "our") operates the resident portal (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Unit number, Phone number.
  • Usage Data: We may also collect information how the Service is accessed and used ("Usage Data").
  • Unit Account Information: If the association has verified you as an owner of a unit, the Service shows that unit’s balance and account activity, read from the association’s QuickBooks Online company. Section 4 explains what is read, where it is stored, and who can see it.

3. Use of Data

Shores Villas Condominium Association uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To show verified unit owners their unit’s balance and account activity
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

4. Account Activity and QuickBooks Online

The association keeps its accounting records in QuickBooks Online, a service of Intuit Inc. The Service has a read-only connection to the association’s QuickBooks Online company so that verified unit owners can see their unit’s balance and account activity on the Account Activity page. Residents do not need a QuickBooks account, and the Service never asks for anyone’s QuickBooks or Intuit sign-in details.

How the Connection Is Authorized

  • A person designated by the association connects the Service to the association’s QuickBooks Online company through Intuit’s own sign-in and authorization process, and can disconnect it at any time.
  • The connection is read-only. The Service reads information from QuickBooks and never creates, changes, or deletes anything in the association’s accounting records.

What We Read from QuickBooks

  • The association’s list of QuickBooks customers, with their names and identifiers, used to match each unit to its customer record.
  • For each matched unit: the current balance, pledges (invoices) with their dates, due dates, document numbers, amounts, and status, payments, and credit memos.
  • The list of products and services, used to label charges such as dues, reserve contributions, and late fees.
  • The company’s name, to confirm that the correct company is connected.

What We Store and Where

  • For each matched unit, a copy of its balance and of the records listed above, with the date and time they were read. Notes and memos from QuickBooks are not stored.
  • The match between each unit and its QuickBooks customer, including the customer’s name and a record of who approved the match.
  • A record of which owners were granted access to each unit’s account information, and when.
  • The connection credentials issued by Intuit, encrypted with AES-256.
  • This information is stored in Google Cloud Firestore, in data centers in the United States, and is refreshed from QuickBooks twice a day.

Who Can See It

  • A verified owner sees only the units they own, and only after the association has confirmed their ownership. Tenants and other residents do not have access.
  • Board members see account information only for units they personally own.
  • The person designated to manage the connection can match units to QuickBooks customers and grant or revoke owners’ access. The Service does not show them other owners’ balances or transactions. Access to QuickBooks itself is managed separately by the association.
  • The service providers listed in Section 5 store and process this information on our behalf.
  • We do not sell this information, use it for advertising, include it in analytics, or send it by email. Notifications to the people who manage the connection never include amounts or owners’ names.

Changes of Ownership

When a unit is sold, the former owner’s access is closed and the account information imported for the former owner is deleted from the Service. The new owner can see the unit’s account information after the association verifies their ownership. Records in QuickBooks are not affected.

Disconnecting and Retention

A person designated by the association can disconnect QuickBooks from the Service at any time. Disconnecting revokes the Service’s access at Intuit and erases the stored connection credentials. Imports stop, and owners see a message that account information is not available. Information already imported stays in protected storage, where it cannot be viewed through the Service, until the association reconnects or removes the unit’s QuickBooks match, which deletes that unit’s imported information.

The association’s records in QuickBooks remain the official record of your account. To question or correct an entry, contact the association using the details in Section 9.

5. Service Providers

We use the following providers to operate the Service. They process information on our behalf and only for that purpose:

  • Google Firebase and Google Cloud: sign-in, database, and file storage.
  • Vercel: hosting and running the Service.
  • Intuit QuickBooks Online: the association’s accounting system and the source of unit account information, as described in Section 4.
  • Resend: delivery of the Service’s email notifications.
  • Google Analytics: usage statistics such as page views. Page addresses are stripped of tokens and parameters before they are sent, and unit account information is never included.

6. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Unit account information can only be read by the Service’s server. Browsers cannot read it directly, every request is checked against the signed-in owner’s verified access, and responses are never cached.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@shoresvillas.com.